Fungura porogaramu
Menya MovitoKu bakozi b'ubuhingaIgitabu c'ubuntu: ubwenegihugu bw'Ubutaliyani biturutse ku muryangoIkiganiro nzima c'ibibazo n'ibishubizo ca buri kweziIbiciro vyorosheIbitugeraho

Ubufasha

Ibisubizo ku bibazo bibazwa kenshi kuri MovItaly.

Machine-translated, not yet reviewed by a person. The English version is authoritative. Read the English version

Ukuriha n'ifatabuguzi

Ibiciro, guhagarika, gusubizwa amafaranga no guhindura urubuga.

Ingingo: 10

Premium n'urwego rw'ubuntu

Ubuntu kuri bose: amakuru (News), inyobozo za bose, urutonde rw'abahinga (kwiyandikishako ni ubuntu), no gusaba guhura n'umuhinga.

Premium yongerako ibikorwa vy'amafaranga vyo muri porogarama, nko gutangura kwandikira umuhinga ubutumwa bwite uko ushaka, n'ibindi bikoresho vya Premium vyerekanwa ku rupapuro rw'abonema muri porogarama. Premium bisobanura abonema iyo ari yo yose iriko irakora, naho woba wayiguriye ku buryo ubwo ari bwo bwose.

Gusaba guhura n'umuhinga ntibikenera abonema. Ubutumwa buri mu kiganiro c'isezerano ryo guhura ni ubuntu ku mpande zose zibiri.

Niba igikorwa gikenera Premium kandi ukaba utayifise, porogarama ikwereka urupapuro rwo kuduza abonema aho kukwereka ico gikorwa. Nta kintu na kimwe gifutwa igihe uri ku rwego rw'ubuntu.

Raba intambwe z'ibiciro kugira umenye ico Premium igura, na uko wohagarika.

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Insiguro y'intambwe z'ibiciro

Premium itangurira ku giciro c'intango mu kwezi kwa mbere, hanyuma kigaduga rimwe gusa. Ibiciro birimwo TVA (VAT) aho ikoreshwa kandi vyerekanwa muri porogarama imbere y'uko wishura.

  • Ukwezi kwa 1: EUR 3.99, hanyuma EUR 14.99 ku kwezi (ibihugu vyinshi, harimwo ibihugu vyose vy'Ubumwe bw'Uburaya (EU) n'ivya EEA; kuri interineti, kandi n'umuntu wese aba muri EU canke EEA, naho ikarata yiwe yoba iyo ari yo yose)
  • Ukwezi kwa 1: EUR 4.99, hanyuma EUR 24.99 ku kwezi (Leta zunze ubumwe za Amerika, Kanada, Ubwongereza, Australiya, Nouvelle-Zélande, Ubusuwisi, Israyeli, Singapuru, Leta zunze ubumwe z'Abarabu, Arabiya Sawudite, Qatar, Koweti, Bahreyini na Omani)

Igiciro gishingiye ku gihugu, nta na rimwe ku bwenegihugu bwawe canke kuri pasiporo yawe: kuri iPhone na Android ni igihugu ca konte yawe ya App Store canke Google Play, ari na co kigena igiciro co mu karere; kuri interineti ni igihugu c'ikarata wishuza. Kuri interineti ubona igiciro cawe nyaco umaze kwongeramwo ikarata yawe, kandi nta mafaranga akurwako gushika ucemeje. Igiciro cawe kiguma ari kimwe igihe cose iyo abonema yawe igumye ivugururwa.

Igiciro c'intango gikora rimwe gusa ku muntu. Turakwibutsa imbere y'uko igiciro kiduga, kandi urashobora guhagarika igihe cose imbere y'uko bagukurako amafaranga ubutaha. Raba uko wohagarika kuri iPhone, kuri Android na kuri interineti.

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Guhagarika kuri iPhone canke iPad

Abonema yaguzwe muri porogarama ya iPhone icungwa na Apple, si twebwe. Ntidushobora kuyiguhagarikira.

  1. Fungura Amagenamiterere (Settings) kuri iPhone yawe.
  2. Kora ku izina ryawe hejuru, hanyuma kuri Abonema (Subscriptions).
  3. Hitamwo porogarama hanyuma ukore kuri Hagarika abonema (Cancel Subscription).

Urashobora kandi gufungura App Store, ugakora ku ifoto yawe ya profile, hanyuma kuri Abonema (Subscriptions).

Hagarika nibura umusi umwe imbere y'uko bagukurako amafaranga ubutaha. Umaze guhagarika, Premium iguma ikora gushika ku mpera y'igihe wamaze kurihira. Raba ibiba inyuma yo guhagarika.

Amazina y'ibice vya menu arahinduka bivanye n'uburyo bwa porogarama n'ubwa sisitemu. Bigenzure imbere yo gusohora ugereranije n'impapuro z'ubufasha za Apple na Google ziriho ubu.

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Guhagarika kuri Android

Abonema yaguzwe muri porogarama ya Android icungwa na Google Play.

  1. Fungura porogarama ya Google Play Store hanyuma ukore ku ifoto yawe ya profile.
  2. Kora kuri Kwishura n'abonema (Payments and subscriptions), hanyuma kuri Abonema (Subscriptions).
  3. Hitamwo porogarama hanyuma ukore kuri Hagarika abonema (Cancel subscription).

Raba neza ko winjiye muri konte ya Google imwe nya yo wakoresheje mu kugura. Hagarika imbere y'itariki ikurikira yo gukurwako amafaranga. Umaze guhagarika, Premium iguma ikora gushika ku mpera y'igihe warihiye. Raba ibiba inyuma yo guhagarika.

Amazina y'ibice vya menu arahinduka bivanye n'uburyo bwa porogarama n'ubwa sisitemu. Bigenzure imbere yo gusohora ugereranije n'impapuro z'ubufasha za Apple na Google ziriho ubu.

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Guhagarika kuri interineti

Niba wiyandikishije kuri interineti, uyicungira kuri interineti.

  1. Injira muri porogarama yo ku rubuga.
  2. Fungura Amagenamiterere (Settings), hanyuma Abonema (Subscription).
  3. Hitamwo Cunga abonema (Manage subscription), hanyuma Hagarika (Cancel).

Urupapuro rufungura ahantu hatekanye ho kwishura h'uwudufasha kwakira amafaranga, aho ushobora guhagarika no kuraba inyemezabuguzi zawe. Guhagarika bihagarika ugukurwako amafaranga mu gihe kizoza. Premium iguma ikora gushika ku mpera y'igihe warihiye. Niba udashobora kwinjira, vugana n'abadufasha. Raba kandi gusubizwa amafaranga kuri interineti.

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Inyuma yo guhagarika abonema

Umaze guhagarika, uguma ufise Premium gushika ku mpera y'igihe wamaze kurihira. Hanyuma konte yawe isubira ku rwego rw'ubuntu.

Konte yawe, amasezerano yawe yo guhura, impapuro zawe n'ubutumwa bwawe ntibifutwa. Ibikorwa vya Premium vyerekana urupapuro rwo kuduza abonema. Urashobora kwongera kwiyandikisha igihe cose.

Ibiciro vy'intango bikora rimwe gusa ku muntu, ku buryo abonema nshasha mu nyuma ishobora gutangurira ku giciro gisanzwe. Porogarama ikwereka igiciro imbere y'uko wemeza.

Kugira ufute amakuru yawe yose, raba gufuta konte yawe. Menya ko gufuta konte bidahagarika abonema yaguzwe mu iduka (store): banza uyihagarike (iPhone, Android).

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Kugarura ivyo waguze

Niba waguze Premium muri porogarama ya iPhone canke Android ikaba itagaragara ku gikoresho gishasha:

  1. Injira ukoresheje konte imwe nya yo wakoresheje imbere.
  2. Fungura Amagenamiterere (Settings), hanyuma Abonema (Subscription).
  3. Kora kuri Garura ivyaguzwe (Restore purchases).

Kuri iPhone, koresha Apple ID imwe nya yo. Kuri Android, koresha konte ya Google imwe nya yo. Ivyaguzwe bifatanye na konte y'iduka (store), rero iyindi konte y'iduka ntishobora kubibona.

Niba Premium itaragaragara inyuma y'iminuta mikeyi, vugana n'abadufasha utubwire ivyo ukoresha (iPhone, Android canke interineti) n'email ya konte yawe.

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Kuva kuri interineti ukaja ku maduka canke ubundi

Abonema ni iy'uburyo wayiguriyeko: App Store, Google Play canke interineti. Biratandukanye kandi ntibishobora kwimurirwa ahandi.

Niba waguze kuri interineti none ukaba ukoresha porogarama ya terefone, Premium yawe iramenyekana kuri konte yawe, ariko uguma uyicungira kandi uyihagarikira kuri interineti. Porogarama za terefone ntizerekana ibiciro vyo kuri interineti canke imirongo (links) yo kwishura.

Kugira uve ku buryo bumwe uje ku bundi, hagarika ku buryo bwa kera, rindira ko igihe warihiye kirangira, hanyuma wiyandikishe ku buryo bushasha. Ntiwiyandikishe kabiri: porogarama izobuza kwishura ubwa kabiri igihe usanzwe ufise Premium.

Raba intambwe z'ibiciro kugira umenye uko ibiciro bikora kuri buri buryo.

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Gusubizwa amafaranga kuri iPhone na Android

Ku vyaguzwe mu App Store canke Google Play, ingingo yo gusubiza amafaranga ifatwa na Apple canke Google, si twebwe. Ntidushobora gusubiza ayo mafaranga.

  • Apple: ja kuri reportaproblem.apple.com, winjire, uhitemwo ico waguze.
  • Google: fungura ubufasha bwa Google Play ukoreshe isaba ryo gusubizwa amafaranga y'abonema.

Guhagarika bihagarika ugukurwako amafaranga mu gihe kizoza ariko ntibisubiza amafaranga y'igihe uriko. Raba uko wohagarika.

Amazina y'ibice vya menu arahinduka bivanye n'uburyo bwa porogarama n'ubwa sisitemu. Bigenzure imbere yo gusohora ugereranije n'impapuro z'ubufasha za Apple na Google ziriho ubu.

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Gusubizwa amafaranga no kwisubirako kuri interineti

Niba wiyandikishije kuri interineti, amategeko arinda abaguzi mu Bumwe bw'Uburaya (EU) ashobora kuguha uburenganzira bwo kwisubirako mu misi 14. Kubera ko Premium iboneka ako kanya, igihe co kwishura kigusaba kwemeza uko ivyo bikureba. Ingingo nyazo ziri ku rupapuro rwacu rw'ingingo z'abonema, ari rwo nyandiko ngenderwako.

Kugira usabe gusubizwa amafaranga warishe kuri interineti, vugana n'abadufasha kandi utubwire email ya konte yawe. Turakwishura tukakubwira ingingo yafashwe, kandi iyo vyemewe, amafaranga asubizwa biciye mu buryo wakoresheje wishura.

Guhagarika bihagarika ugukurwako amafaranga mu gihe kizoza: raba guhagarika kuri interineti. Uru rupapuro ni amakuru, si impanuro z'amategeko.

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Konti yawe

Kwinjira, imeyili n'ijambo ry'ibanga, kwemeza mu ntambwe zibiri no gufuta konti.

Ingingo: 3

Guhindura email canke gusubiramwo ijambo kabanga

Guhindura email: fungura Amagenamiterere, hanyuma Konte, hanyuma Email, wandike aderesi nshasha hanyuma wemeze ukoresheje umurongo (link) tukurungikira kuri yo.

Gusubiramwo ijambo kabanga: ku rupapuro rwo kwinjira kora kuri Wibagiye ijambo kabanga (Forgot password), wandike email yawe hanyuma ukurikire umurongo tukurungikira. Niba nta butumwa bushitse, raba muri spam kandi urabe neza ko wakoresheje email ya konte yawe.

Niba utagishobora kwinjira muri email yawe, vugana n'abadufasha ukoresheje iyindi aderesi hanyuma usigure konte iyo ari yo yawe. Turashobora kugusaba icemezo imbere yo guhindura ikintu na kimwe.

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Kwinjira mu ntambwe zibiri

Kwemeza mu ntambwe zibiri vyongera kode mu kwinjira kwawe, ku buryo ijambo kabanga ryibwe ridahagije.

Bifungure muri Amagenamiterere, hanyuma Konte, hanyuma Umutekano. Kurikira intambwe kugira uhuze porogarama yo kwemeza (authenticator app) hanyuma ubike kode zawe z'ingoboka (backup codes) ahantu hatekanye.

Niba utaye terefone yawe, koresha kode y'ingoboka. Niba ata yo ufise, vugana n'abadufasha; tuzokenera kugenzura uwo uri we imbere yo kubizimya.

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Indimi

Porogarama iraboneka mu ndimi nyinshi. Ubusanzwe ikoresha ururimi rwa terefone yawe.

Kugira uruhindure, fungura Amagenamiterere, hanyuma Ururimi, uhitemwo rumwe. Amakuru, inyobozo n'ubufasha birahindurwa; ibintu bimwe vyahinduwe n'imashini kandi bishobora kwerekana akamenyetso, kandi inyandiko y'icongereza ni yo ngenderwako iyo amajambo atandukanye.

Ururimi rwawe ntiruriho canke wabonye ihindurwa ritameze neza? Vugana n'abadufasha.

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Gufata umuhinga

Uko inama, amafaranga n'amatati bigenda.

Ingingo: 3

Uko gusaba guhura n'umuhinga bikora

Abahinga bandikwa ku buntu kandi ntukeneye abonema kugira usabe guhura n'umwe muri bo.

  1. Fungura profile y'umuhinga uhitemwo isaha.
  2. Rungika isaba ryo guhura.
  3. Umuhinga arabyemera, hanyuma ukishura umubonano nk'uko vyerekanywe igihe co kwishura.
  4. Murahura, maze isezerano ryo guhura rigashirwako ikimenyetso c'uko ryakozwe.

Ubutumwa buri mu isezerano ryo guhura ni ubuntu kuri wewe no ku muhinga. Ku vy'uguhindura, raba guhagarika n'amatati.

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Amafaranga abahinga barihishwa

Kwiyandikisha nk'umuhinga ni ubuntu. Urubuga rurihisha EUR 10 kuri buri mubonano wasabwe kandi wakozwe koko. Nta mubonano, nta mafaranga.

Ukwishura gucungwa biciye ku wudufasha kwakira amafaranga, kandi abahinga baronkera amafaranga yabo kuri konte ihujwe. Abahinga bategerezwa kurangiza igenzura ry'indangamuntu n'iry'ibikorwa vyabo imbere yo kuronka amafaranga. Urupapuro rwerekana amafaranga warihishijwe ruboneka ku rupapuro rwawe rw'umuhinga (dashboard); uko umusoro ukorwa biterwa n'uko umeze, rero ubaze umuhinga wawe w'ibiharuro (comptable).

Kugira umenye uko abakiriya basaba guhura, raba uko gusaba guhura bikora.

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Guhagarika n'amatati

Kugira uhagarike, fungura isezerano ryo guhura uhitemwo Hagarika (Cancel). Ibisabwa vyerekanywe mu isezerano ni vyo bikurikizwa, harimwo n'igihe ntarengwa imbere y'umubonano.

Niba umubonano utabaye nk'uko mwari mwumvikanye, fungura isezerano ryo guhura uhitemwo Menyesha ikibazo (Report a problem), imbere y'uko igihe cerekanywe aho kirangira. Dondora ivyabaye. Umurwi wacu urasuzuma impande zose zibiri hanyuma ukakwishura biciye kuri email. Ganira muri porogarama gusa kugira ngo tushobore kubibona.

Urashobora kandi kuvugana n'abadufasha. Ibijanye n'umutekano biraba umutekano mu kiganiro.

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Amakuru yawe

Impapuro n'ukuntu tuzikingira.

Ingingo: 2

Gufuta konte yawe

Fungura Amagenamiterere, hanyuma Konte, hanyuma Futa konte, maze wemeze.

Dufuta profile yawe, ubutumwa bwawe, impapuro washizemwo n'amagenamiterere yawe. Amakuru amwe ategerezwa kubikwa mu gihe kigenwe kubera impamvu z'amategeko, nk'akarorero inyemezabuguzi n'inyandiko z'amafaranga yarishwe. Insiguro z'ibibikwa n'igihe bimara biri mu ngingo zijanye n'ibanga (privacy policy).

Gufuta konte yawe ntibihagarika abonema yaguzwe mu iduka (store). Banza uyihagarike: iPhone, Android, interineti. Kugira ubanze urabe uko impapuro zifatwa, raba impapuro n'amakuru.

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Impapuro: ugupfuka mu ibanga (encryption) n'ukubikwa

Impapuro ushiramwo zirapfukwa (encrypted) kandi zibikwa mu Bumwe bw'Uburaya (akarere ka Milan). Ni wewe gusa n'abantu uhisemwo kuzisangiza bashobora kuzibona.

Urashobora gufuta urupapuro igihe cose, uciye aho urwo rupapuro rwerekanwa muri porogarama. Gufuta konte yawe yose bifuta n'impapuro zawe: raba gufuta konte yawe.

Gusoma inyandiko ziri ku mpapuro bishobora gukoresha igikorwa co gutunganya amakuru kiri mu kandi karere k'Ubumwe bw'Uburaya; ivyo bisobanurwa mu ngingo zijanye n'ibanga. Ntitwigera tugusaba impapuro biciye kuri email.

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Imyaka n'abarezi

Amategeko y'abakoresha bakiri bato.

Ingingo: 2

Imyaka ntoya isabwa n'uruhusha rw'umuvyeyi

Imyaka ntoya isabwa ni 14. Abantu bafise imyaka kuva kuri 14 gushika kuri 17 bakeneye uruhusha rw'umuvyeyi canke rw'umurezi.

Igihe wiyandikisha, wandika itariki wavukiyeko. Niba ufise imyaka iri munsi ya 18, tugusaba email y'umurezi wawe. Umurezi aronka ubutumwa maze akemeza konte. Gushika yemeje, konte iguma ifise aho igarukira.

Umurezi arashobora mu nyuma gukura uruhusha rwiwe mu kuvugana n'abadufasha. Raba ibibujijwe muri konte z'abatarashika imyaka 18.

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Ibibujijwe ku batarashika imyaka 18

Konte z'abantu batarashika imyaka 18 zifise ubukingira bwiyongereye:

  • Abonema zigurwa gusa biciye mu App Store canke Google Play, nta na rimwe kuri interineti.
  • Ihuriro (forum) rishobora gusomwa gusa.
  • Ikiganiro kiraboneka gusa mu kiganiro c'isezerano ryo guhura, si ubutumwa bwite bwo kwandikirana uko ushaka.

Aya mategeko arinda abakoresha bakiri bato. Umurezi afise ibibazo arashobora kuvugana n'abadufasha. Menya uko uruhusha rukora muri imyaka ntoya isabwa n'uruhusha rw'umuvyeyi.

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Umutekano

Kuguma utekanye mu biganiro.

Ingingo: 1

Umutekano mu kiganiro

Ubutumwa bwawe bugume muri porogarama. Ntusangize amajambo kabanga, amakuru ya banki canke kopi z'impapuro mu kiganiro. Iyubare uwo ari we wese agusaba kwishura hanze ya porogarama.

Urashobora kumenyesha ubutumwa ubwo ari bwo bwose canke umukoresha uwo ari we wese biciye kuri menu y'ikiganiro. Ivyamenyeshejwe bisuzumwa n'umurwi wacu. Urashobora kandi guhagarika (block) umukoresha.

Ubutumwa bwo mu kiganiro bushobora guhindurwa mu rundi rurimi mu buryo bwikora. Ntiwishingikirize ku guhindurwa kw'ururimi mu gufata ingingo zijanye n'amategeko canke n'ubuvuzi. Niba uri mu kaga, banza uhamagare nimero y'ingoboka y'aho uri, 112, hanyuma uvugane n'abadufasha.

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Twandikire

Ukuntu woshika kuri twebwe.

Ingingo: 1

Kuvugana n'abadufasha

Koresha urupapuro rwo kutwandikira ruri muri porogarama: Amagenamiterere, hanyuma Ubufasha, hanyuma Vugana n'abadufasha (Contact support). Urashobora kandi kwandikira support@movitaly.ai.

Turagusavye ushiremwo email ya konte yawe, ivyo ukoresha (iPhone, Android canke interineti) n'insiguro ngufi. Ntiturungikire amajambo kabanga canke kopi zuzuye z'impapuro.

Turagerageza kukwishura mu misi mike y'akazi. Ku bijanye n'umutekano byihutirwa raba umutekano mu kiganiro.

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